Health and Safety Updates

As a company formed by a team with a long history in educational travel, we fully appreciate the role of Health and Safety within our industry and our Safety Management System forms the bedrock of our organisation.

Due to the escalating situation in the UK, our team will be working from home until further notice. Our head office number will divert to the duty phone, where calls and messages will be distributed as required.

Thank you for your support and patience though these challenging times.


Our commitment to Health and Safety is inherent in everything we do, from our staff work environment to all of our groups out on tour. We have rigorous procedures in place to ensure consistent standards are achieved and adhered to for all of our travelling guests.

TRAVEL ADVICE UPDATE - COVID-19  

Select will continue to monitor this advice and will liaise with each of our groups with imminent departure dates to discuss the options available.

This is an unprecedented situation.

Our customers are our top priority and we fully empathise with schools in this challenging time.

We would ask for both patience and understanding as we process the implications - we have a significant number of groups affected and will need to prioritise by departure date.

Where there is Foreign Office advice against travel to a destination 48 hours prior to travel, this will entitle the customer to a refund.

We will be in touch with our customers regarding implications and next steps for their booking as soon as possible.

Thank you for your continued understanding and patience during these complex and changing times.

Official Sources for the latest advice regarding COVID-19

Foreign & Commonwealth Office Travel Advice - www.gov.uk/foreign-travel-advice

PHE – Covid-19 Guidance from GOV.UK - www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Travel Health Advice - http://travelhealthpro.org.uk

Health Organization (WHO) – COVID-19 Disease Outbreak - www.who.int/emergencies/diseases/novel-coronavirus-2019

NHS Advice - https://www.nhs.uk/conditions/coronavirus-covid-19/

Q and A all destinations

If the group or specific individuals choose to reconsider travelling on our trip, would there be any financial compensation or would we lose all of the money?

  • If the FCO has not imposed travel restrictions to the relevant area/destination, the trip will continue as planned. Should you decide to cancel, fees would apply according to our terms and conditions.

If our flight is cancelled by the airline as a direct result of this issue, would Select find alternative travel arrangements?

  • Yes, we would endeavour to find a suitable flight option based on your circumstances to facilitate your overall package.

What happens if the FCO declares the area we intend to travel to as ‘restricted’?

  • If the FCO published advice is not to travel to your stated destination 48 hours prior to your departure date, then Select as your operator would aim to find a suitable package alternative. If this is not possible, then a full refund would be provided under the EU Package Directive. The refund confirmation would be aligned to your departure date in accordance with ABTA regulations.

If the situation of access changes when we are abroad, would an alternative be provided?

  • If elements of your itinerary are unavailable, we would aim to make suitable changes or offer a refund for the activity/excursion (subject to availability)

What precautions can we take?

  • Follow the advice given in the UK wide campaign, which has been launched to provide clear advice on how to slow the spread of coronavirus. This also gives advice on basic hygiene practices, such as the regular washing of hands and always sneezing into a tissue to stem the spread of viruses.
  • Brief all school staff on the signs and symptoms of coronavirus (www.nhs.uk/conditions/coronavirus-covid-19/)
  • Check before travel if any pupil has travelled to or been in direct contact with anyone from a coronavirus affected area (e.g. for those who may have visited China within the last 14 days) – it is highly probable they will be denied entry to the designated destination. 

If you have any further questions please contact your dedicated Travel Advisor. Please note: we are only able to speak with the named Group Leader on the booking.

School Travel Forum

stfaTours

Select School Tours is a member of the School Travel Forum (STF), a group of leading school tour operators who promote good practice and safety in school travel. As a full member of the STF, we adhere to a rigorous Code of Practice and Safety Management Standards which meet the requirement of DCSF guidelines and are externally verified each year by suitably qualified independent Health and Safety Professionals. A copy of our Safety Management System is available to download here.

Learning Outside the Classroom (LOtC) Quality Badge

LOtCTours

This provides for the first time a national accreditation scheme combining the essential elements of provision – learning and safety. By booking with Select School Tours, you can be assured that we offer “what it says on the tin”, take into account the needs of users, have an emphasis on ‘learning skills/outcomes’, ensure the quality of the learning process and operate in a healthy and safe environment.

For more information please see the CLOtC website.

When you book with Select School Tours, you can be confident that we have all the bases covered, and will do our utmost to ensure a safe and rewarding tour for you and your students.

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